Refund policy

Refund Policy

We strive to ensure that you are satisfied with your purchase. However, if for any reason you are not happy with your order, we offer a flexible return policy as outlined below.

Returns and Exchanges

All items can be returned in their original condition and packaging for store credit only. We do not issue refunds.

How to Return an Item

1. Return Window: Please return your original item within 30 days of receiving your order.

2. Original Condition: Ensure the item is in its original condition and packaging.

3. Return Process:

   - Pack the item securely in the original packaging.

   - Include your order number and a brief note explaining the reason for the return.

4. Shipping Costs: You are responsible for all return shipping costs. We recommend using a trackable shipping service.

Processing Your Exchange

Once we receive your original item, we will process your exchange. Please allow up to 15 business days for us to process the return and issue store credit. You will receive an email notification once your store credit is available for use.

Important Notes

- Items that are returned to us that do not meet the above conditions will not be accepted.

- We do not issue refunds; only store credit will be provided.

- Store credit can be used towards any future purchases on our website.

If you have any questions about our return policy or need further assistance, please contact our customer service team at info@caplaitshoes.com We are here to help!